Once logged in, click on Resources, and select forms or click here.

To obtain a copy of a credit memo: Once logged in, click on My Account, and select invoices. From this page, you will be able to search by the invoice number for the credit memo or your purchase order number. Please ensure the status is “All” and the “Date Range” is Last 1 year. Next you can select the applicable document number and the system will drill to the details where you will be able to select the envelop and automatically email yourself a pdf copy of the document. If you need a copy of a credit memo that is greater than one year, please contact customer service via the chat or by calling 877-272-2269.

To obtain a copy of an invoice: Once logged in, click on My Account, and select invoices. From this page, you will be able to search by the invoice number or your purchase order number. Please ensure the status is “All” and the “Date Range” is Last 1 year. Next you can select the applicable document number and the system will drill to the details where you will be able to select the envelop and automatically email yourself a pdf copy of the document. If you need a copy of an invoice that is greater than one year, please contact customer service via the chat or by calling 877-272-2269.

To obtain a copy of a service contract field report, please contact ACIST Medical: Telephone 1-888-670-7701 Fax 1-952-253-4524 Email customer.support@acistmedical.com. Hours of operation 8 a.m. to 5 p.m. CST Monday–Friday.

To obtain a copy of an order acknowledgement, click on My Account and select Order History. From this page, you will be able to search by the order number, purchase order number, and/or date range. Next you can select the applicable document number and the system will drill to the order details where you will be able to select the envelop to the left of the order summary and the system will automatically email a pdf copy of the document to the email associated with the person logged into MyOrders.Bracco.com. Please note, you can only obtain a sales order acknowledgement for orders that was placed via the MyOrders.Bracco.com ordering portal. If you need a sales order acknowledgment for orders placed by phone, email or EDI please contact customer service via the chat or by phone at 877-272-2269.

To obtain a copy of a POD, click on My Account, select Order History. From this page, you will be able to search by the order number, purchase order number, and/or date range. Next you can select the applicable document number and the system will drill to the order details where you will be able see the line item details in the Product Information section. After the product has been delivered, the POD column will contain a document number. Select the POD document number and the system will automatically open to the proof of delivery relevant for the line.

Once logged in, click on My Account, select Order History. From this page, you will be able to search by the order number, purchase order number, and/or date range. Next you can select the applicable document number and the system will drill to the order details where you will be able see the line item details in the Product Information section. After the product has been shipped, the Packing Slip column will contain a document number. Select the packing slip document number and the system will automatically email you the master packing slip relevant for the line.

To obtain a copy of a statement: Once logged in, click my accounts, then go to statements.

You can contact Bracco's Accounts Receivable department via the following methods:
* Chat: Click here
* Phone: 866-396-7511 Ext. 4
* Email: bdi-AR@diag.bracco.com
Once logged in, you will be able to select Resources -> Accounts Receivable Information and the system will automatically show the contact information (direct phone number and email) for the accounts receivable team member most knowledgeable about your account.

Yes, you may make a payment via ACH at the time of check out or when you are paying an existing invoice. Please note there will be a service fee of $1.50 per transaction. Contact your bank before setting up an ACH debit payment. If your bank account has a debit block, you must provide the Bracco/ACIST's ACH Company ID 0000408976 to your bank.
In addition, once logged in, you may navigate to My Account -> Statements. From this page, you will be able to select multiple invoice numbers using the check box to the left of the invoice number and then select Pay Now.

Yes, you may make a credit card payment at the time of check out or when you are paying an existing invoice. Please note, there will be a surcharge for all credit card payments (up to 3% depending on your State).

Once logged in, click on My Account then click Shipping and Billing Details.

You can reach accounts receivable in the following ways:
* Chat: Click here
* Phone: 866-396-7511 Ext. 4
* Email: bdi-AR@diag.bracco.com
Once logged in, you will be able to select Resources -> Accounts Receivable Information and the system will automatically show the contact information (direct phone number and email) for the accounts receivable team member most knowledgeable about your account.

The BDI Remittance address is: Bracco Diagnostics, Inc., PO Box 978952, Dallas, TX 75397-8952.

The ACIST remittance address is: Acist Medical Systems, Inc., P.O. Box 978975, Dallas, TX 75397-8975.

You can contact Bracco's Customer Service department via the following methods:
* Chat: Click here
* Phone: 877-272-2269
Email: braccootc@bracco.com

No, you cannot make changes however, you can cancel the order as long as the status shows “In Progress”.

Orders can only be cancelled in full while they have a status of “In Progress”. Only orders processed via MyOrders.Bracco.com can be cancelled. If you would like to cancel a portion of this order, or to cancel an order that was processed via email, phone, or EDI, please click the chat button to reach Customer Service for further assistance or call 877-272-2269.
Please note, if you are using the same PO number for the new order, this will be a duplicate PO to the system.

During order processing, at checkout, there is a section called “additional comments”.
Please note, these are not comments for Customer Service,they are comments for your reference and communication purposes only.

If you are signed up for Third Party Billing, please contact your carrier to determine the applicable freight charges. MyOrders.Bracco.com will charge $0.00 for delivery fees when an account has selected the third-party billing option. Bracco does not have access to customer’s freight charges or related contracts. Those charges will be billed directly to you by your carrier.

Once logged in, click on Resources, and select Sales Representative Contact Information. From this page, you will be able to see all the applicable sales representatives by modality for the specified ship-to customer number selected when entering the site. If you are not logged into MyOrders.Bracco.com, you can search for the representative by zip code by clicking here.

You can report a discrepancy only after an order has been shipped and invoiced. To report a discrepancy with an order, click on My Account at the top of the page, then click on invoices. You can search an invoice by: Invoice number, PO Number or using a date range. Select the invoice relating to the order you are reporting a discrepancy on then click Report and Issue.

You may set up your account with Third Party billing by clicking here.

You may create an auto ship order from the checkout screen of a new order by choosing the “Auto-Ship” option located at the bottom of the page. Auto Ship orders will require a Start Date, and End Date and an Auto Ship Order Name you choose. For example, “Isovue”. You can then choose if you want the order sent weekly or monthly.

You may expedite up to 150 lbs. of product. The weight of each product can be located at the bottom of a product page in the Product Details section.

To view Bracco's Return Goods Policy, please click Resources on the header page.

Third Party Billing allows customers to use their own carriers account number and get billed directly from their carrier for freight charges. Bracco currently supports small parcel - UPS and FedEx Third Party Customer numbers.

First, ensure you set up to receive notifications. You can see what notifications you are set up to receive by clicking My Account at the top of the page, then go to profile, then scroll down to notifications. If you are still not receiving notification, please work with your IT department to “whitelist” Bracco's IP email address.

A purchase order is generally used as individual facilities unique identifier for receiving and/or invoicing purposes. If your facility does not require a purchase order, feel free to enter something in this field to help identify the order for your receiving department once it arrives.

Inventory will be checked at the time the product is placed in the cart however it is not assigned to an order until you submit the order at checkout.

You can locate an Authorized Bracco Wholesaler/Distributor by clicking here.

To complete an LTL carrier, please click here.

Please refer to your GPO or individual agreement to determine your shipping lead time.

To find the orders associated with the auto ship order, go to Order History, and enter the PO number to see the list of auto ship orders associated with that PO.

Yes. This means that the order has been booked with the carrier for pickup. Once loaded, the order status will move to shipped.

This means that the shipment has been booked with the carrier, but the carrier has not scanned the box into the carrier system yet. Please check the tracking the following day.

Drop-Ship orders must be placed directly with customer at 877-272-2269, please note that additional fees will apply for this option.

To report a shipment that is not yours, please contact customer service at 877-272-2269 or via email at sartaskforce@bracco.com.

To report a shipment that is not yours, please contact customer service at 877-272-2269 or via email at sartaskforce@bracco.com.

Drop shipment requests must be placed directly with customer service at the following methods:
* Chat: Click here
* Phone: 877-272-2269
* Email: braccootc@bracco.com

The order status are as follows:
In Progress – Order submitted following normal order review process
Processing – In queue to ship based on contract shipping terms
Ready to Ship – at warehouse ready to ship
Shipped – in transit, tracking available
Delivered – order delivered to customer, POD available
Cancelled – order has been cancelled

The Chat hours of operation is Monday through Friday 8:30-6:00PM EST.

You can obtain reimbursement information by clicking here.

You may get access to Unique Device Identification by clicking here.

Please contact your Bracco Sales Representative or click here.

Please contact your Bracco Sales Representative or click here.

Please contact your Bracco Sales Representative or click here.

Please contact your Bracco Sales Representative or click here.

You can request a photo of a product by clicking here.

Please click here to find out about Bracco's commitment to sustainability.

Please contact your Bracco Sales Representative or you can find all of our available products and services here.

You can contact our Data Maintenance Department to discuss account changes by email at datamaintenance@diag.bracco.com.

You can contact our Data Maintenance Department to discuss ownership changes by email at datamaintenance@diag.bracco.com.

To get set up with a new Bracco/ACIST account, please click here, please note you will need to have your Pharmacy license and a copy of your Tax Exemption certificate (if applicable).

You can send your new/updated license by email to datamaintenance@diag.bracco.com.

You can deactivate an address that is no longer needed by emailing your request to datamaintenance@diag.bracco.com.

You can modify the notifications you receive by clicking on My Account at the top of the page, then go to profile, then scroll down to notifications. Here you can select or deselect the notifications you would like to receive.

To update your Bill-To address, please click here.

Please see the order status definitions below:
In Progress – Order submitted following normal order review process
Processing – In queue to ship based on contract shipping terms
Ready to Ship – at warehouse to ship
Shipped – Order shipped, tracking available
Delivered – Order delivered to customer, POD available
Cancelled – Order cancelled

To report an IT Support Ticket regarding the MyOrders.Bracco.com website, click on My Account, then click on IT Support Tickets.

If you have questions about EDI or would like to get set up, please email ediservices@bracco.com.

To find a Safety Data Sheet for Bracco's products, please click here and scroll down to the applicable modality.

Please call 1-877-272-2269, Option 3 to report a product complaint.

Please call 1-877-272-2269, Option 3 to report an Adverse Event.